Terms & Conditions

1. About Optima Medical

Optima Medical ("we", "our", "the clinic") is a private multi-disciplinary healthcare provider operating from Stanmore, Middlesex, United Kingdom. We provide dental and medical services to private patients. Our website is located at www.optima-medical.org.

2. Services Offered

We offer the following private healthcare services:

• General and specialist dentistry (examinations, hygiene, fillings, extractions)
• Dental implants and oral surgery
• Cosmetic dentistry (veneers, teeth whitening, smile makeovers)
• Orthodontics and clear aligner treatments
• Crowns, bridges, and restorations
• Periodontal (gum) treatments
• Dentures and prosthetics
• Private GP consultations and primary care
• Aesthetic medicine (injectables, skin treatments)
• Dermatology, gynaecology, paediatrics, and urology consultations
• Physiotherapy and sports medicine
• Diagnostic services including blood tests and ultrasound
• IV vitamin and wellness infusions

All treatments are subject to clinical assessment. We reserve the right to decline or modify a proposed treatment if it is deemed clinically unsuitable.

3. Appointments

• Appointments can be booked via our website, by telephone, or via WhatsApp.
• We require at least 24 hours' notice to cancel or reschedule an appointment.
• Cancellations made with less than 24 hours' notice, or missed appointments ("DNA — Did Not Attend"), may incur a cancellation fee of up to £50.
• We will make every reasonable effort to send appointment reminders via SMS or email; however, it is the patient's responsibility to attend or cancel in good time.

4. Pricing and Payment

• All prices are displayed on our Price List page and are inclusive of VAT where applicable.
• Prices are indicative and may vary following individual clinical assessment. A full written treatment plan and cost breakdown will be provided before any treatment begins.
• Payment is due in full at the time of treatment unless a finance or staged-payment arrangement has been agreed in writing beforehand.
• We accept all major debit and credit cards, bank transfer, and cash. Finance options are available on request.
• Deposits may be required for laboratory work, implants, or orthodontic cases. Deposit amounts will be confirmed in your treatment plan.

5. Refund Policy

We aim to provide an excellent standard of care. Please read our refund policy carefully:

6. Clinical Standards and Liability

• All clinical staff are registered with the General Dental Council (GDC) or General Medical Council (GMC) as appropriate.
• We carry full professional indemnity insurance.
• We are not liable for outcomes arising from failure to disclose relevant medical history, non-compliance with aftercare instructions, or circumstances beyond our reasonable control.

7. Complaints Procedure

1. Contact us at info@optima-medical.org or 020 3301 6323.
2. We will acknowledge your complaint within 3 business days and resolve it within 20 business days.
3. For unresolved dental complaints: Dental Complaints Service at www.gdc-uk.org.

8. Website Use

Content on www.optima-medical.org is for general information only and does not constitute medical advice. Always seek professional guidance before making healthcare decisions.

9. Privacy

We handle your personal and medical data in accordance with UK GDPR. See our full Privacy Policy.

10. Governing Law

These terms are governed by the laws of England and Wales.